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About us

Our aim is to build a partnership of experts with you. Combining our intricate knowledge of reward consultancy with your organisation’s strengths to ensure to achieve greater ROI from your workforce.

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Our consultancy helps you deliver a great employee experience including fair pay, engaging benefits and effective recognition strategies - all within a budget to suit every organisation.

Juan Novoa

Juan Novoa
Director of Consulting

Peter Fairchild

Peter Fairchild
Lead Consultant

Mark Strong

Mark Strong
Senior Consultant

Marisa Chatterson

Marisa Chatterson
Associate

Paula Hayes

Paula Hayes
Associate

Sandra Perlaki

Sandra Perlaki
Associate

Fathima Sahabdeen

Fathima Sahabdeen
Junior Consultant

Lisanne Winter

Lisanne Winter
Junior Consultant

Sara Datsova

Sara Datsova
Junior Consultant

Steph Meech

Steph Meech
Junior Consultant

Our clients often tell us that we make the complex simple and that we truly become a part of their team, working in real partnership. We provide bespoke, actionable solutions informed by strong data, proven methodologies, and the wide-ranging experience of our team in consulting and in-house roles.

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History and Values

QCG was founded in 2000 and grew quickly to become a leading business-focused HR consultancy supporting a wide range of public and private sector organisations. We build close, long-term relationships with our clients, understanding their business and priorities. We work in partnership with our clients to get to the cause of issues to deliver effective results – often over a number of years.

On the 1st July 2022 we announced we were joining the Personal Group family. Our acquisition by the workforce benefits and service provider enables us to continue to deliver our core consultancy and survey solutions, whilst providing exceptional opportunities for growth and development alongside the PG family roster, which also includes Innecto Reward Consulting and Let’s Connect.

Our values are an important guide for how we do this.

Quality

We deliver thorough solutions, without over-complicating things.

Integrity

We stand for our values and we do what‘s right for our clients.

Partnership

We work with clients as a team, challenging each other to deliver.

Individually

We deliver tailor-made solutions, adapting to what each client needs.

Our Clients

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Featured Insight

“Get back into the office!” – the latest risk to engagement?

Posted on: 30 May 2023

Culture | Employee Experience | Engagement | Return to the workplace

Over the past few years, the world of work has changed almost beyond recognition. Since returning to work after the pandemic, organisations have had a “hokey cokey” approach to flexible working....

Featured Survey

Heritage and Visitor Attraction Pay & Benefits Survey

The QCG Heritage and Visitor Attraction Sector Pay & Benefits Survey is the only reliable source of pay and benefits data for the Heritage Sector....

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Insights

Juan Novoa

Juan Novoa

Director of Consulting

Juan Novoa

Juan leads the delivery of consulting work and the development of new products and services across our practice areas. Since joining QCG in 2017 Juan has conducted a large number of projects including reward strategy design and implementation, Employee Value Proposition (EVP) diagnostics and development, pay structure reviews and job evaluation frameworks. He also leads a number of specialist and cross-sector client networking groups.

Prior to joining QCG Juan spent time working in other consulting and in-house reward roles and leading start-ups at different points in his career. Juan enjoys a no-nonsense approach to work with a touch of humour on the side, always looking to super-please clients. Juan is an Industrial Engineer from Universidad de los Andes and an MBA graduate from Instituto de Empresa (IE) Business School.

Prior to moving to the UK in 2005, Juan lived in Spain and his native Colombia. Outside of work you are likely to find Juan planning the next step towards his goal of visiting 100 countries, playing and watching all sorts of sports or having a good laugh with friends and family.

Peter Fairchild

Peter Fairchild

Lead Consultant

Peter Fairchild

Peter joined QCG in June 2014 having previously working in retail management. He has a MSc in Sport & Exercise Psychology from Brunel University, achieved in 2013. Peter has conducted various assignments at QCG spanning both reward and the employee value proposition, including reviewing, designing and implementing reward structures, leading on-going pay surveys and complex benchmarking assignments, and QCG’s EVP diagnostic. Peter’s clients include a range of established international private sector companies and public sector bodies.

Outside of work, Peter enjoys running, playing squash and watching sport (particularly Manchester United and Harlequins), completed the London marathon in 2016, and considers himself a bit of a film buff!

Mark Strong

Mark Strong

Senior Consultant

Mark Strong

Mark joined QCG in June 2022; he is a reward professional with over twenty years experience both as a consultant and as an in-house specialist, most recently in the not-for-profit and charity sectors. Mark’s reward expertise includes pay benchmarking, role and structural design, job evaluation and employee engagement.

Mark holds a BA in History and an MA in Heritage Studies and is, predictably enough, a bit of a history buff, he is an avid reader of weird fiction, is fond of food and wine (WSET qualified for the latter, for what that’s worth!), and is a supporter of Liverpool FC. He is also a member of the Hospital Saturday Fund Association.

Marisa Chatterson

Marisa Chatterson

Associate

Marisa Chatterson

Marisa is a reward specialist, helping organisations design and implement pay and grading systems which support both employee engagement and organisational strategy. Her areas of expertise include; job evaluation, pay and grading design, pay benchmarking, employee value propositions, employee engagement, performance management, and designing and facilitating senior leader workshops to help drive change and embed practice.

She has spent more than 15 years working across the public and private sectors, combining her HR and psychology training, reward knowledge and client experience to successfully deliver projects for sustainable outcomes both as a Management Consultant for a global consulting firm and also as an independent.

Marisa is a Chartered Occupational Psychologist and Fellow of the British Psychological Society, as well as CIPD qualified. In her spare time, Marisa is a Trustee on a Multi Academy Trust in Buckinghamshire and enjoys going for walks and watching Sci-Fi movies and television series with her family.

Paula Hayes

Paula Hayes

Associate

Paula Hayes

Paula has worked in senior HR roles in a variety of sectors including financial services, retail and transport in both private and public organisations. She has more than 30 years' experience, spending the last 15 years in reward director roles. Her experience in reward and benefits spans incentive design, share schemes, pay structures, job evaluation, executive reward and remuneration committees.

She also has experience in employee relations, industrial relations, policy, developing people strategies, mergers/acquisitions, performance management and employee engagement. More recently during the pandemic, Paula has developed agile working approaches to reflect chan

Paula has a degree in psychology, post grad diploma in HR and is a fellow of the CIPD. When not at work she enjoys travelling (recently within the UK) and visiting heritage sites. She also likes to keep fit, running and doing HIIT workouts, mainly so she can then indulge in home baking.

Sandra Perlaki

Sandra Perlaki

Associate

Sandra Perlaki

Sandra has an extensive track record of leading HR and business transformation through developing and implementing innovative HR reward and benefits policies at global, regional and country level in a global energy company. With over 30 years HR experience, including more than 20 years in senior reward and benefits roles, she also has Board and Trustee experience as a Company Director.

Her expertise includes policy; job evaluation; pay design/structures; pay benchmarking; allowances; benefits; international mobility; mergers, acquisitions and divestments; incentive plans; equal pay/gender pay gap, and performance management, all in the context of Total Reward strategy and the wider Employee Value Proposition. Sandra is passionate about developing engaging reward communications and improving understanding of reward amongst HR colleagues, business leaders and employees.

All of this is underpinned by a grounded and practical approach gained through a range of HR manager and business partner positions, including heavy industrial/employee relations roles. Sandra is a Fellow of the CIPD (FCIPD) and as a winner of the Reward & Employee Benefits Association (REBA) Financial Wellbeing Awards in 2018, has judged the REBA Employee Wellbeing Awards in 2019 and 2020.

Fathima Sahabdeen

Fathima Sahabdeen

Junior Consultant

Fathima Sahabdeen

Fathima joined QCG in September 2021 as a Junior Consultant after completing her MSc in Business with Accounting and Finance at the University of Warwick. She also holds a first-class bachelor’s degree in Foreign Languages and Literatures from the University of Bologna and has previously worked in the education sector in Italy.

Fathima is managing the Heritage and Visitor Attraction pay and benefits survey as well as conducting research and diagnostic analyses such as benchmarking and pay dispersion. In her free time, Fathima enjoys going on long walks and exploring the outdoors, playing badminton and spending time with friends and family.

Lisanne Winter

Lisanne Winter

Junior Consultant

Lisanne Winter

Lisanne joined QCG in May 2022 as a Junior Consultant after working in various HR roles. She completed her MSc in Business Psychology from University College London in November 2019, earning a distinction. In her latest role before joining QCG she was working as an interim HR Payroll and Process consultant in the construction sector. Lisanne is conducting analyses and research pieces for QCG including pay dispersion, benchmarking and other elements of reward diagnostic work.

Lisanne’s mission is to create a workplace where employees feel valued and enabled to use their unique gifts to reach their full potential. Outside of work you will most likely find Lisanne in the gym lifting some weights, or discovering London. She also likes playing tennis, reading non-fiction and spending time with friends and family.

Sara Datsova

Sara Datsova

Junior Consultant

Sara Datsova

Sara joined QCG in January 2022 as a Junior Consultant after completing her MSc in Organisational Psychiatry and Psychology at Kings College, earning a distinction. She also holds a first-class bachelor’s degree in Psychology from the University of Westminster, and has previously worked in the medical, retail and hospitality sectors.

Sara is conducting analyses and research pieces including pay dispersion, benchmarking and other elements of reward diagnostic work. In her spare time Sara enjoys exploring different cultures and travelling – and describes herself as in her element when swimming. She also likes electronic music and reading – but not at the same time!

Steph Meech

Steph Meech

Junior Consultant

Steph Meech

Steph joined QCG in February 2023 having previously held various HR business partnering roles in the retail and utilities sectors. She has broad HR generalist experience, particularly in employee relations (restructuring activity, casework, trade unions, TUPE etc) and people analytics. At QCG, she enjoys being able to draw on her in-house HR experience to help solve clients’ challenges.

Prior to working in HR, Steph studied Spanish and Portuguese at the University of Nottingham. She is an Associate member of the CIPD (Assoc CIPD) and is set to complete her post-graduate CIPD degree in 2023. In her free time, you’ll find Steph playing netball, walking her dog Pluto, or catching up with friends and family.

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or call us on +44 (0)1908 605000